Returns and refunds

Contact us within 14 calendar days after receiving your item to request a change-of-mind return. The item must be unused, undamaged and complete with its accessories, and suitable for safe return shipment. A delay in our response does not shorten your request window.

Opening the outer packaging or carrying out a reasonable inspection does not automatically prevent a return. A change-of-mind return may be refused where actual use, installation, water exposure, consumption, damage or missing essential accessories has affected the item's original condition. We will explain the specific reason. We do not apply a blanket no-return rule to opened electronics or shower products.

Contact us about a fault, an incorrect item, a mismatch with the description or damage in transit. Applicable repair, replacement and refund rights, including any warranty rights, are separate from the voluntary 14-day window. Opening the item, necessary testing, installation, missing outer packaging, a late report or the absence of an unboxing video does not by itself remove these rights. Damage caused by misuse is assessed on the evidence.

Contact customer service first so we can confirm the return and privately provide the correct shipping instructions. Pack the item securely and use a trackable return service. Keep your shipping receipt. We do not offer walk-in returns. A return request or shipping receipt alone does not mean a refund has been completed.

For a change-of-mind return, you arrange the return label and pay the carrier's actual return shipping charge directly. We charge no restocking fee. For a faulty, incorrect or transit-damaged item, necessary return costs are handled in accordance with your applicable rights. We do not apply a blanket exclusion of all shipping charges, duties or taxes from legally required refunds.

After we receive the returned item, we inspect it within 2 working days. Once a refund is confirmed as due, we initiate it within a further 2 working days, or sooner if the law requires. Refunds go back through the original payment method: cash to cash, a terminal payment through its original payment channel, and an online card payment back to the original card payment channel. Partial returns are assessed against the items returned and the amount actually paid.

After a card refund is submitted, your bank may take approximately 5–10 working days to show the credit. This is an estimate, not confirmation that you have received the money. If the refund is delayed or fails, contact customer service so we can check its status.

We do not offer direct exchanges for a change of mind. You may request an eligible return and place a new order. This does not limit a repair or replacement required by law.

This policy does not limit mandatory consumer rights or applicable warranty rights. Any legally required remedy or shorter legal deadline takes priority. An undelivered order is handled through the applicable cancellation and refund process; you do not need to return an item you never received.